WarrantyThere are 2 years of warranty on the products. The warranty covers material and manufacturing defects. Visiodan A/S will cover the cost of return to a reasonable extend.
The warranty doesn’t cover defects caused by incorrect usage of the product. In case of a return Visiodan A/S must be notified and the products must be sent to:
RefundsIf a refund has been agreed upon, please send your bank information, so we can tranfer the agreed amount.
ReturnsIn case you want to return the order and get a refund, we must be notified within the 28 days after the arrival of the purchase and the order must be returned within the next 14 days after that.
The condition of the product when returned
If you have a complaint about a product purchased in our webshop, you can file your complain on the online complaint platform of the EU Commission:
If you file a complaint here, you must state our e-mail address: firstname.lastname@example.org